FAQ

Q: When can I expect to receive my order?

A: We guarantee to ship your order within 5 business days. If you haven’t received a shipping update by then, please contact us.

 

Q: What is the shelf life of your products?
A: Our Tallow balm lasts 6 months when stored at room temperature.

 

Q: How should I store the balm?
A: For optimal softness, store the balm at room temperature. If you prefer a firmer texture or want to extend its shelf life, you can refrigerate it.

 

Q: Where can I apply the balm?
A: Feel free to use it on any area of your skin!

 

Q: What is your refund policy?
A: Please check our Refund Policy page for complete information.

 

Q: Are your products suitable for sensitive skin?
A: Yes, our tallow balm is gentle and suitable for all skin types, including sensitive skin.